FAQ
Questions
- How quickly are orders processed and shipped?
- What payment methods are accepted on the site?
- When are purchases charged to my payment method?
- Is free shipping offered, and what are its limitations?
- What are the standard shipping carriers, and is a signature always required?
- How do I place an international order?
- Who is responsible for international shipping fees and duties?
- What is the shipping process for large or heavy items?
- Are there any additional charges for specific delivery services?
- What is the product warranty policy?
- How do I process a return or request a refund?
- What happens if there's an error in product pricing or description?
- Are all product descriptions on the website guaranteed to be fully accurate?
- Does an order confirmation email mean my order is fully accepted?
- Can All Tire Supply modify or decline my order after I place it?
- What are the details for wire transfer payments?
- In which currency should I pay?
- Will billing information be verified before order processing?
- What is the policy for bounced check payments?
- How does All Tire Supply handle personal information and privacy?
- How long is my personal information retained?
- Who owns the content on the website?
- What am I prohibited from doing with website content?
- What types of user-contributed content or behaviors are not allowed on the site?
- Are there limitations on liability for damages from using the site or products?
- Can the company change its terms and conditions without notice?
- What laws govern these terms, and where should legal claims be filed?
- Is there a time limit for bringing legal claims?
- What could lead to the termination of my access to the site or services?
- Under what circumstances might I need to indemnify All Tire Supply?
Answers
Orders received before 2 PM (CST) are processed the same business day; those after 2 PM (CST) are processed the next business day. Most orders take 1-2 business days to process before leaving the warehouse. Credit card orders may take 2-3 days for settlement. Orders received on Friday ship on Monday.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, wire transfers, and checks.
Credit cards are charged immediately upon placing an order, even if the order doesn't ship the same day.
Free shipping applies to qualifying products shipped to the lower 48 states. However, additional charges may apply for lift gate delivery or rural addresses. Free LTL Freight doesn't include specific accessorial services or residential/limited access fees. Extra freight charges apply for Alaska, Hawaii, US Virgin Islands, and Puerto Rico.
Products under 150 lbs typically ship via FedEx Ground. UPS and FedEx Ground deliveries generally don't require a signature unless requested, and packages may be left at the location. A signature may be required for orders over $500.
To place an international order, please request a shipping quote first. Send an email to ats@alltiresupply.com
Subject line: International Order Quote: [Name of Your Company].
In your email, include:
- Complete shipping address (including country and postal code)
- Product part number(s)
- Product description
- Quantity of each item
- Your contact phone number (in case there are issues with the shipment)
- Any special shipping instructions (e.g., preferred carrier, delivery requirements)
Once we receive your request, we’ll review the details and reply with a custom quote within 1–2 business days. Shipping costs, delivery times, and available carriers will be included.
After you approve the quote, we’ll process your order and send you tracking information once it ships.
The receiver/customer is solely responsible for all international fees, duties, and taxes, which must be settled for customs release.
Products over 150 lbs, or those prone to damage with standard parcel carriers (e.g., service jacks), will ship via Freight (LTL - Less-Than-Truckload).
For free LTL Freight, additional charges may apply for specific services like liftgate delivery, call-before-delivery, or deliveries to residential/limited access addresses. Customers can avoid these by arranging pickup at a nearby terminal.
All products come with the manufacturer's warranty. All Tire Supply isn't responsible for product failures or installation issues, nor for shipping costs unless due to our error. Altered items are not eligible for return or warranty support. We facilitate manufacturer warranty decisions.
Refunds are applicable based on our terms and conditions. For specific steps on initiating a return or the conditions for a refund, please refer to our complete policies or contact customer service.
In the event of incorrect pricing or information, All Tire Supply reserves the right to refuse or cancel orders. If your payment method has already been charged for such an order, a credit will be issued.
Product descriptions are representations provided by our suppliers. All Tire Supply is not responsible for inaccuracies, typographical errors, or pricing errors within these descriptions.
An order confirmation doesn't guarantee acceptance. All Tire Supply reserves the right to accept, decline, or limit orders for any reason. If a charged order is canceled, a prompt refund will be issued.
Yes, All Tire Supply reserves the right to accept, decline, or limit orders for any reason. If an order is declined or limited after being charged, a prompt refund will be issued. Additional verification or information may be required for certain orders.
Customers must contact All Tire Supply before initiating a wire transfer for confirmation and details. Orders are processed only after full payment is confirmed by the bank, typically clearing in 1-3 business days. Customers are responsible for all bank fees, and any payment shortfall must be resolved.
All payments must be made in United States currency.
Yes, billing information may be verified.
Bounced checks will incur a fee. Orders paid by check are only processed after the check clears.
We collect information such as IP addresses, pages visited, geo-location, and registration details to provide service, improve our website, and for customer support. We use cookies for session information. All sensitive information transmitted is confidential and protected using industry-standard SSL protocol, with physical security measures also in place.
Your information is retained as long as your account is active or as needed to provide services. We also retain information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
All content on the site, including text, graphics, logos, images, audio, and software, is the property of All Tire Supply or its suppliers and is protected by U.S. and international copyright laws. Trademarks, service marks, and trade names are proprietary to All Tire Supply.
Unauthorized use of website materials may lead to legal penalties. All software used on the site is proprietary and protected by copyright and cannot be reproduced or modified.
Harassment, impersonation, uploading libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable content is strictly forbidden. Commercial content and soliciting others to join other commercial services are also prohibited.
Yes, All Tire Supply is not liable for special or consequential damages resulting from site use or product performance, even if advised of the possibility of such damages.
Yes, the terms and conditions are subject to change without prior written notice.
The site is controlled from Texas, and Texas laws apply to all related matters, without regard to conflict of laws principles. Both parties agree to the exclusive personal jurisdiction and venue of the United States District Court of Texas for legal claims.
Yes, any cause of action against All Tire Supply must be instituted within one year.
All Tire Supply can terminate access to the site or services without notice for any reason, particularly due to violations of terms, such as engaging in prohibited use or uploading disallowed content.
You agree to indemnify and hold harmless All Tire Supply and its service providers from any losses, expenses, damages, and costs resulting from your violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.